Terms of Service
Mirrors the account, dispute and jurisdiction wording you see here, expanded with section numbering for clause-by-clause reference.
LEGAL REFERENCE
Our Legal Notices in One Place
This is where we keep the legal side of posjitu visible — account terms, privacy posture, cookie handling and the jurisdiction wording that governs your lobby access. We've...
Account TermsPrivacy PostureCookie NoticeJurisdiction WordingIndonesia Scope
Policy Posture and Jurisdiction Wording
Access to posjitu is offered where local law permits, and the lobby is shaped around Indonesia supported regions. By opening an account you agree to our terms covering identity checks, account custody, dispute handling and the data we hold to process your sessions. We treat your wallet details with the same care as your login: deposit references for DANA, OVO, GoPay and
QRIS are tokenised on our side and never displayed back in full. If a clause changes, we surface the update on this page before it takes effect, with the revision date visible so you can see exactly what shifted. Questions on any clause are handled through the contact paths listed below, and we keep an audit trail of every reply.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Policy Contact Paths
Team online
Legal Desk Email
Write to our legal desk for clause-level questions, takedown requests or jurisdiction queries. We reply within two working days and keep a record of every exchange tied to your account reference.
Privacy Officer
Data access, correction or deletion requests go straight to our privacy officer. Send your account email and the specific record you want reviewed, and we'll confirm receipt the same business day.
Live Chat Escalation
The lobby chat agents can escalate any policy concern to the compliance team on your behalf. Ask for a legal escalation and you'll get a reference number to track the response.
REVIEW SIGNALS
Editorial Trust Signals for Policy Review
Named Reviewers
Every clause on this legal page is reviewed by a named compliance lead before publication. We attach initials and a revision date so you can see who signed off and when.
Versioned Clauses
Each policy section carries a version number. Older versions stay accessible through our legal desk on request, so you can compare what changed between the terms you accepted and today.
Indonesia Counsel
We work with Indonesia-based counsel on wording that touches local payment rails, identity checks and consumer protection norms. Their input shapes how we phrase jurisdiction and access clauses.
Plain-Language Pass
After legal sign-off, an editor rewrites dense clauses into plain English without changing the legal meaning. The aim is clauses you can actually read on your phone.
Audit Trail
Policy changes are logged with timestamps and the reason for the edit. If a regulator or a reader asks how a clause evolved, we can show the full chain.
Disclosure Discipline
When a policy update affects your account, we surface it in the lobby header and via email before it takes effect — never silently in the background.
WHY THIS PLATFORM
Consistency Across Our Policy Pages
Privacy Notice
Uses the same data categories and retention windows we summarise on this page, with the full table of processing purposes.
Cookie Notice
Aligns with the tracking posture described here and lists each cookie family, its purpose and how long it stays on your device.
AML Statement
Echoes the identity-check language on this page and explains the thresholds that trigger additional verification on your account.
Complaints Policy
Reflects the escalation path summarised in our contact section, with the response times we commit to at each stage.
Account Closure
Uses the same custody and refund wording, detailing how balances tied to DANA, OVO, GoPay or QRIS are returned.
Update Log
Carries the revision dates referenced across every other policy page, so you can trace a clause across the whole legal set.
What Shapes Our Legal Page Layout
Clause Anchors
Each major clause has its own anchor link in the sidebar, so you can jump straight to terms, privacy, cookies or jurisdiction without scrolling the full document on a phone screen.
Revision Banner
A revision banner sits at the top of every policy page showing the last-updated date. If you accepted older terms, the banner flags what shifted since then.
Plain Summary Boxes
Each dense clause has a plain-summary box next to it. The summary is informational; the clause itself is what governs your account if there is any conflict.
Print View
A print-friendly view strips navigation and renders the policy as a single document. Useful if you want a static copy of the terms on the day you signed up.
Search Within
A search field scoped to the legal pages lets you find a single word — say, refund or retention — across terms, privacy and cookie notices at once.
Contact Footer
Every policy page ends with the same legal desk and privacy officer contacts, so you never have to hunt for where to send a clause-level question.
Legal Questions We Hear Often
Your account is governed by the wording set out in our terms, with access offered where local law permits. For Indonesia readers, that means our supported-regions clause applies and shapes which lobby features you can open.
Send a written request from your account email to our privacy officer. We confirm receipt the same business day and return an export covering the categories listed in our privacy notice within the statutory window.
We post the revised clause on this page with a new revision date and surface a banner in the lobby. Material changes are also emailed to your account address before they take effect.
Yes. You can withdraw consent for non-essential processing at any time from your account settings. Some processing tied to account custody and legal obligations cannot be withdrawn while your account remains open.
References for DANA, OVO, GoPay and QRIS are treated as account data under our privacy notice. They are tokenised, never displayed in full and retained only for the periods stated in the retention table.
Use the legal desk email listed in our contact paths. Include your account reference and the clause or incident concerned. We issue a written acknowledgement and a tracking number for the complaint.
Only the current version applies to your live account, but older versions remain available on request through our legal desk so you can compare wording against what you originally accepted.